This Shipping Policy explains ClearVero™ order processing, delivery estimates, tracking, shipping costs, address requirements, international-order terms, and assistance for delayed or missing shipments.
1. Order Confirmation
After completing checkout, customers receive an order-confirmation email at the email address entered during checkout. The confirmation shows that the order was received; it does not mean that the order has already shipped. A separate shipping notification is sent when shipment and tracking information become available.
2. Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from delivery time.
Although orders are normally processed within this period, shipment may take longer if payment or order verification, address correction, inventory confirmation, or another reasonable issue requires additional review.
3. Shipping Destinations
ClearVero™ serves customers in the United States and may ship internationally to supported destinations. International availability is not guaranteed for every country, address, or product. Delivery availability is confirmed during checkout where applicable.
4. Estimated Delivery Times
- United States: Estimated delivery is 7 business days after processing.
- International: Estimated delivery within 10–15 business days after shipment.
These delivery windows are estimates and are not guaranteed delivery dates. Processing time occurs before shipment and is separate from these delivery estimates.
5. Shipping Costs
ClearVero™ provides free standard shipping for eligible United States orders.
For international orders or any optional shipping method, applicable shipping charges are displayed clearly during checkout before the order is completed. ClearVero™ does not represent expedited, overnight, or same-day shipping as available unless it is displayed during checkout.
6. Tracking Information
Tracking is included with every shipped order. Tracking information becomes available after shipment and may take time to display the first carrier update. Tracking is not available before shipment, and tracking updates are not guaranteed to appear in real time.
Customers with an eligible Shopify customer account may also review available order information through their customer account.
7. Delivery Delays
Delivery delays may occasionally occur because of carrier delays, weather, seasonal demand, customs processing, incorrect address information, or events outside ClearVero™’s reasonable control. ClearVero™ does not control carrier delivery schedules and cannot guarantee arrival within the estimated delivery window.
8. Address Accuracy
Customers are responsible for entering a complete and accurate delivery address during checkout. Customers must provide an eligible physical residential or business delivery address, including the recipient name and all details required for successful delivery.
9. Address Changes
If an address correction is needed, email info@clearvero.com as soon as possible. Include the order number, checkout email, and corrected delivery address. Address changes cannot be guaranteed after order processing or shipment has begun.
10. Shipping Restrictions
ClearVero™ does not ship to or accept orders addressed to:
- P.O. Boxes
- APO/FPO addresses
- Freight-forwarding addresses
- Restricted or unsupported locations
- Addresses or delivery arrangements that require signature-only delivery
Customers must provide an eligible physical residential or business address during checkout. Orders submitted with an unsupported address may be placed on hold while ClearVero™ requests a correction. If an eligible address is not provided, the order may be cancelled. No address-correction deadline, cancellation fee, or processing charge is established by this policy.
11. Lost or Missing Packages
If a package appears delayed or lost in transit, review the latest tracking information and contact ClearVero™ with the order number, full name, checkout email address, delivery address, and relevant tracking details. ClearVero™ will assist with a carrier investigation when a package appears lost in transit.
When the carrier confirms that a package was lost in transit, ClearVero™ may provide a replacement or refund without an additional product or standard-shipping charge.
This protection does not apply when delivery failed because of incorrect or incomplete customer information, refused delivery, failure to collect the package, an unsupported address, or another customer-caused circumstance.
12. Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located:
- Check around the delivery location and nearby safe areas.
- Ask household members or building staff whether they accepted the package.
- Review the carrier’s delivery details for available notes.
- Allow a reasonable short period in case the delivery scan appeared before final placement.
- Contact ClearVero™ for further guidance if the package is still not located.
A delivered status must be reviewed using the available tracking and order information and does not automatically guarantee a refund or replacement.
13. Refused or Returned Packages
Actual carrier, storage, redelivery, address-correction, or return-transportation charges caused by refused delivery, an incorrect or incomplete address, or failure to collect a package may be deducted from an otherwise eligible refund.
A refund is not guaranteed before the returned product is received and inspected. Any refund eligibility remains subject to the applicable Refund Policy.
14. International Orders
International delivery may be affected by destination-country processing and customs procedures. Customs-clearance timing varies and is outside ClearVero™’s direct control. ClearVero™ does not promise delivery to every country; eligible destinations are shown during checkout where applicable.
15. Customs, Taxes and Import Duties
ClearVero™ pays all applicable international customs duties, import taxes, and brokerage fees associated with normal delivery of an eligible international order. Customers should not be required to pay additional customs duties, import taxes, or brokerage fees upon normal delivery.
This coverage does not extend to unrelated charges caused by incorrect or incomplete customer information, refused delivery, failure to collect a package, storage charges, redelivery charges, address-correction charges, or other customer-caused circumstances.
16. Contacting ClearVero™
For shipping assistance, email info@clearvero.com or use the Contact Us page. For an existing order, include the order number and checkout email. No unverified phone number, physical address, business hours, or guaranteed response time applies.