FAQ & Help Center

Find clear answers about ordering, delivery, product selection, installation, connectivity, returns, warranties, and support for ClearVero™ smart security solutions.

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Orders and Payments

How do I know my order was received?

After checkout, Shopify sends an order-confirmation email to the address entered during checkout. If you do not see it, check your spam or promotions folders and confirm that the email address was entered correctly. Contact ClearVero™ if you still need help locating the confirmation.

Can I change or cancel my order?

Contact us as soon as possible with your order number and checkout email. We will review the request, but changes or cancellations are not guaranteed and may no longer be possible after processing begins.

What payment methods are accepted?

Available payment methods are displayed securely during checkout and may vary according to the customer’s location and device.

Is checkout secure?

Checkout is completed through Shopify’s encrypted checkout. For your protection, place orders only through ClearVero.com and never email payment-card numbers, passwords, or other sensitive payment credentials.

Shipping and Delivery

How long does order processing take?

Orders are normally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from delivery time. Processing may take longer if verification, address correction, inventory confirmation, or another reasonable issue requires additional review.

How long does US delivery take?

U.S. delivery is estimated at 7 business days after processing. This is an estimated window, not a guaranteed delivery date.

How long does international delivery take?

International delivery is estimated within 10–15 business days after shipment. This is an estimated window, not a guaranteed delivery date, and eligible destinations are confirmed during checkout.

Is tracking included?

Yes. Tracking is included with every shipped order. Tracking information becomes available after shipment and may take time to display the first carrier update.

Is US standard shipping free?

ClearVero™ provides free standard shipping for eligible United States orders. International or optional shipping charges, when applicable, are displayed during checkout before the order is completed.

Who pays international customs duties and import taxes?

ClearVero™ pays applicable international customs duties, import taxes, and brokerage fees associated with normal delivery. Customers should not be required to pay these charges upon normal delivery. Customer-caused charges are excluded as explained in the Shipping Policy.

Can I use a P.O. Box?

No. ClearVero™ requires an eligible physical residential or business delivery address and does not accept orders addressed to P.O. Boxes.

Do you ship to APO/FPO addresses?

No. ClearVero™ does not accept orders addressed to APO/FPO addresses.

Can I use a freight-forwarding address?

No. ClearVero™ does not accept freight-forwarding addresses.

What happens if my address is incorrect?

Contact ClearVero™ as soon as possible. An order with an unsupported or incorrect address may be placed on hold while a correction is requested. If an eligible address is not provided, the order may be cancelled.

What happens if my package is lost?

ClearVero™ will assist with a carrier investigation. If the carrier confirms that the package was lost in transit, ClearVero™ may provide a replacement or refund without an additional product or standard-shipping charge, except when delivery failed because of a customer-caused circumstance. See the Shipping Policy.

What happens if I refuse delivery?

Actual carrier, storage, redelivery, address-correction, or return-transportation charges caused by refusal may be deducted from an otherwise eligible refund. A refund is not guaranteed before the returned product is received and inspected. See the Shipping Policy.

Order Tracking

How do I track my order?

Open the shipping-confirmation email and select its tracking link. Customers with an account may also review available order information through their Shopify customer account. You can also read the Track Order instructions.

When will tracking become available?

Tracking becomes available after the order is shipped and tracking information is created. Orders cannot be tracked before shipment.

Why has my tracking not updated?

The first carrier update may take time to appear, and later scans may not display immediately. Continue checking the tracking link and contact ClearVero™ if you need assistance reviewing the available information.

What should I do if tracking shows delivered but I cannot find the package?

Check the delivery location, nearby safe areas, and whether someone at the address accepted the package. Review the tracking details for delivery notes. If the package is still missing, contact ClearVero™ with your order number and checkout email.

Returns and Refunds

How do I request a return?

Review the Refund Policy, then contact ClearVero™ before sending anything. Return eligibility, instructions, and the appropriate return destination must be confirmed for the specific order.

What information should I provide?

Include your order number, full name, checkout email, product name, reason for the request, and photos where they help explain the issue.

What happens if an item arrives damaged or incorrect?

Contact us promptly with your order number, checkout email, a description of the issue, and clear photos of the product and packaging where relevant. We will review the request under the applicable store policy.

When will I receive my refund?

Refund timing depends on return review, approval, and the payment provider. Review the Refund Policy or contact ClearVero™ for information relevant to your order. No universal refund-processing time is promised.

Can I exchange a product?

Exchange options depend on the product, order status, availability, and applicable policy. Contact ClearVero™ before returning a product so the available options can be reviewed.

Warranty Support

Do products include a warranty?

Warranty coverage and duration vary by product and may be provided under product-specific or manufacturer terms. Review the product page and included documentation for the applicable coverage.

How do I request warranty assistance?

Contact ClearVero™ through the Contact Us page or email info@clearvero.com. Do not send a product back until instructions are confirmed.

What information is needed for a warranty request?

Provide your order number, checkout email, product name, a clear description of the issue, troubleshooting already attempted, and photos or screenshots where relevant.

Product Selection

How do I choose the right security camera?

Consider the installation location, indoor or outdoor use, available power, internet access, preferred connectivity, viewing needs, storage preferences, and desired smart features. Review each product page carefully because specifications vary by model.

What is the difference between indoor and outdoor cameras?

Outdoor cameras are designed for exterior environments according to their stated product specifications, while indoor cameras are intended for protected interior spaces. Environmental resistance and installation requirements vary, so confirm the product’s intended use before ordering.

What is the difference between Wi-Fi, cellular, and PoE cameras?

Wi-Fi cameras connect through a compatible wireless network. Cellular cameras use supported mobile-network service and may require a separate data plan. PoE cameras receive power and network connectivity through compatible Ethernet equipment. Exact requirements vary by product.

Do all products include the same features?

No. Resolution, detection, tracking, storage, audio, lighting, connectivity, power, app access, and other capabilities vary by product. Use the individual product page as the primary reference.

Installation and Compatibility

Is professional installation included?

Professional installation is not included unless a product page explicitly states otherwise. ClearVero™ does not currently represent installation as a standard included service.

Can I install the camera myself?

Some products are designed for customer installation, while others may require network configuration, cabling, elevated mounting, or other specialized work. Follow the product instructions and use a qualified installer when appropriate.

How can I check compatibility?

Review the product page for power, network, mobile-app, recorder, storage, and accessory requirements. If you are unsure, contact ClearVero™ with the product name and details about your intended setup before ordering.

Are mounting accessories included?

Included mounts, cables, adapters, hardware, and other accessories vary by product. Check the product page and package-content information for the specific model.

Smart Features and Connectivity

Do all cameras include AI detection?

No. AI detection types and capabilities vary by product, and some products may not include AI features.

Do all cameras support mobile applications?

No. App availability, supported devices, account requirements, and remote-access features vary by product.

Is a subscription required?

Subscription requirements vary. Certain cloud, cellular, recording, or advanced services may require a separate plan, while other features may operate without one. Review the product page and service terms.

Do products support local storage?

Local-storage support, media type, capacity, and whether storage is included vary by product. Do not assume that every camera includes local or cloud storage.

Technical Support

What should I do if I have a technical issue?

Review the product instructions and verify the stated power, connectivity, app, and compatibility requirements. If the issue continues, contact ClearVero™ with enough information to identify the product and understand the problem.

What information should I include when contacting support?

Please provide:

  • Order number
  • Checkout email
  • Product name
  • Description of the issue
  • Photos or screenshots where relevant

Do not send passwords, payment information, or other sensitive account credentials.

Contacting ClearVero™

Email info@clearvero.com or use the Contact Us page. If your question concerns an existing order, include your order number and the email used during checkout. ClearVero™ does not promise 24/7 availability or a guaranteed response time.