This Refund Policy explains ClearVero™ return eligibility, authorization requirements, return shipping, inspections, cancellations, and refund processing. Contact ClearVero™ before returning any product.
1. 30-Day Return-Request Period
Customers may request an eligible return within 30 calendar days after the order is delivered. Requesting a return does not automatically mean that the return has been approved.
Customers must contact ClearVero™ and receive return authorization before sending any product back. Products returned without authorization may be refused or returned to the sender.
2. How to Request a Return
Email info@clearvero.com and provide:
- Order number
- Full name
- Checkout email address
- Product name
- Reason for the return
- Clear photos or video where relevant
- Photos of the packaging and shipping label for damaged, incomplete, or incorrect deliveries
The correct return address and instructions are supplied after approval because fulfillment and return locations may vary. ClearVero™ does not publish a permanent return address. Do not return a product to an address shown on a shipping label unless ClearVero™ has authorized that address in writing for the return.
3. Ordinary Non-Defective Returns
For buyer’s remorse, ordering the wrong product, no longer wanting the item, or another non-defective reason:
- The customer is responsible for return-shipping costs.
- Free return shipping is not provided.
- The product must be returned in an eligible, complete, and resalable condition.
- The return should include all original accessories, components, cables, mounting parts, manuals, and packaging.
- The customer should use a trackable shipping service.
ClearVero™ is not responsible for an ordinary customer-paid return shipment that is lost before reaching the authorized return location.
4. Opened or Briefly Tested Products
An opened or briefly tested product may remain eligible for return when it:
- Is undamaged and in like-new, resalable condition
- Has not been permanently installed or physically altered
- Has been factory-reset where applicable
- Has been removed from the customer’s mobile application, cloud account, and subscription where applicable
- Contains no stored recordings, personal information, passwords, or account data
- Includes all original accessories, mounting hardware, manuals, cables, and components
- Is returned in appropriate original packaging
A product may be ineligible for an ordinary return when it has been permanently installed; drilled, cut, rewired, painted, or modified; damaged through use or installation; returned with missing major components; returned with unresolved accounts, passwords, cloud connections, or personal data; or used outside documented product requirements.
These ordinary-return restrictions are not used to deny a verified product-defect claim without reviewing the claim and applicable coverage.
5. Conditional 15% Restocking Fee
A 15% restocking fee applies only to a qualifying non-defective return when the otherwise eligible and resalable product:
- Has been opened or tested
- Has damaged or materially altered retail packaging
- Requires additional inspection, repackaging, account removal, or preparation before resale
The restocking fee does not apply to unopened returns in original resalable condition, verified damaged or defective products, incorrect products sent by ClearVero™, or incomplete deliveries caused by a fulfillment error.
ClearVero™ will communicate any applicable restocking deduction after the returned product is received and inspected. No restocking fee greater than 15% applies under this policy.
6. Damaged, Defective, Incomplete, or Incorrect Items
Contact ClearVero™ promptly when an order arrives damaged, defective, incomplete, or different from what was ordered. Keep the product, accessories, packaging, and shipping label while the issue is reviewed.
ClearVero™ will pay reasonable approved return-shipping costs for a verified damaged, defective, incomplete, or incorrect product when return shipment is required. ClearVero™ may provide an approved prepaid return label or another authorized return method.
Customers are not required to pay return shipping for an issue confirmed to have been caused by the product, fulfillment, or ClearVero™. Unapproved shipping expenses and unauthorized returns are not reimbursed.
A refund or replacement is not automatic before the evidence and claim are reviewed. Do not discard a product unless ClearVero™ provides clear written instructions. No restocking fee applies to a verified damaged, defective, incomplete, or incorrect item.
7. Exchanges and Replacements
ClearVero™ does not offer direct exchanges for buyer’s remorse, ordering the wrong model, or choosing an incompatible product. For an ordinary eligible return, the customer should:
- Complete the approved return.
- Receive the applicable refund.
- Place a new order for the preferred product.
For a verified damaged, defective, incomplete, or incorrect product, ClearVero™ may offer troubleshooting assistance, a replacement component, product replacement, refund, or another appropriate resolution. The available resolution depends on the product, evidence, stock availability, and applicable warranty.
8. Order Changes and Cancellations
Contact ClearVero™ as soon as possible to request an order change or cancellation. Order changes and cancellations cannot be guaranteed.
A cancellation is free when ClearVero™ successfully approves it before order processing or fulfillment begins. ClearVero™ does not charge a separate cancellation fee.
An order may no longer be changed or cancelled after processing or fulfillment begins. A shipped order cannot be cancelled and must follow the applicable return procedure after delivery.
9. Return-Shipping Responsibility
- Ordinary non-defective returns: The customer pays return shipping.
- Verified damaged, defective, incomplete, or incorrect items: ClearVero™ pays reasonable approved return-shipping costs when return shipment is required.
ClearVero™ does not reimburse unapproved shipping expenses or unauthorized returns and does not promise a prepaid label for every return.
10. Original Shipping Charges
Free standard shipping provided on an eligible United States order does not create a separate refundable shipping amount.
Any paid optional, special-handling, or non-standard shipping charge is non-refundable unless ClearVero™ sent the wrong product, the product was verified as damaged or defective, or the charge resulted from a confirmed ClearVero™ or fulfillment error. This policy does not represent any unconfirmed shipping service as available.
11. Return Inspection
Returned products are inspected after arrival at the authorized return location. ClearVero™ normally completes the initial return inspection within approximately 3 business days after receipt, but additional time may be reasonably required for verification.
The inspection may review the product condition, included components, accessories, serial number, packaging, signs of installation or modification, misuse or damage, factory-reset and account-removal status, and eligibility under the approved return request.
12. Refund Processing
After a return is inspected and approved, ClearVero™ normally submits the refund to the original payment method within 3–5 business days. This is ClearVero™’s refund-submission period, not the bank’s posting time.
The customer’s bank or payment provider may require approximately 5–10 additional business days to display the refund. ClearVero™ does not control or guarantee the bank or payment provider’s processing time.
Explained deductions may include a qualifying 15% restocking fee, documented deductions for missing components supported by the inspected return condition, actual customer-caused carrier or return-to-sender charges, or non-refundable optional shipping charges. ClearVero™ will explain applicable deductions to the customer.
Refunds are normally issued to the original payment method. Cash or another refund method is not promised unless required by law or expressly approved.
13. Refused Delivery and Return to Sender
If a customer refuses delivery, provides an incorrect or incomplete address, fails to collect the package, uses an unsupported address, or otherwise causes an unsuccessful delivery, the order may be returned to the sender or fulfillment location.
Actual customer-caused charges may be deducted from an otherwise eligible refund, including return transportation, carrier charges, storage charges, redelivery charges, and address-correction charges.
A refund is not guaranteed until the returned product is received, inspected, and found eligible. The conditional 15% restocking fee may also apply when a non-defective product has been opened or requires additional preparation for resale.
14. International Returns
For an ordinary international return, the customer pays return shipping, follows the provided return instructions, accurately completes required return customs documentation, and should use a trackable shipping service.
For a verified damaged, defective, incomplete, or incorrect product, ClearVero™ pays reasonable approved return-shipping costs or provides another approved resolution when return shipment is required.
Customers must not send an international return without authorization. ClearVero™ does not promise reimbursement of international customs charges connected to an unauthorized return.
15. Lost Return Shipments
For a customer-paid ordinary return, the customer is responsible for ensuring that the product reaches the authorized return location. Use a trackable and appropriately insured return method.
When ClearVero™ issues a prepaid return label and the authorized shipment is lost, ClearVero™ will assist with the carrier claim.
16. Non-Returnable Situations
Subject to applicable consumer law, an ordinary return may be refused when:
- The 30-day return-request period has expired
- The return was sent without authorization
- The product has been physically altered or permanently installed
- The product was damaged through misuse or improper installation
- Major components or accessories are missing
- Personal accounts, passwords, recordings, or cloud connections remain on the product
- The product cannot be safely or reasonably resold
- The serial number does not match the original order
- The returned item is not the product originally supplied
This section is not used to deny a verified warranty or product-defect claim without reviewing the applicable coverage.
17. Consumer Rights
This policy does not limit any non-waivable consumer rights available under applicable law. It is a store policy and is not legal advice.
18. Contacting ClearVero™
For return assistance, email info@clearvero.com or use the Contact Us page. Include the order number and checkout email for an existing order.